The Maid in Paradise 100%
Satisfaction Guarantee
Your Keys Cleaning, Backed by a 24-Hour “Make It Right” Promise
When you book a cleaning, you’re not just paying for time—you’re paying for the comfort of knowing it was done right. Our 100% Satisfaction Guarantee is designed to protect that feeling.
If something isn’t up to the standard we promised, we don’t argue or deflect. We fix it.
- 24 hours to let us know there’s an issue
- A
priority re-clean scheduled as soon as possible
- A clear, written process so you always know what happens next
Maid in Paradise has been serving the Florida Keys since
2010, and this guarantee reflects the way we’ve always done business:
we stand behind our work.
The 24-Hour “Make It Right” Policy
Our guarantee is simple on purpose. You shouldn’t have to jump through hoops to get a re-clean when something was missed.
Step 1 – Tell Us Within 24 Hours
If you notice an issue after your cleaning:
- Contact us within
24 hours of the visit
- Let us know:
- Your name and property address
- The date and time of the cleaning
- What area(s) you feel were missed or not done properly
You can reach us by phone or through our booking/housekeeping platform—whichever is fastest for you.
Step 2 – We Document and Confirm
Our office team will:
- Log your concern in our
quality assurance system
- Ask clarifying questions (not to argue—just to understand exactly what needs attention)
- Confirm a
re-clean window based on your schedule and our earliest availability
You’ll get a clear confirmation so you’re not wondering if your message was received.
Step 3 – Priority Re-Clean
A supervised cleaning team returns to:
- Address the specific areas you reported
- Double-check nearby surfaces or rooms that might have been affected
- Make sure you’re satisfied with the result before we consider the visit complete
In rare cases where a re-clean doesn’t fully resolve your concern, we escalate to management for a final solution. Our goal is always the same:
leave you feeling heard, respected, and taken care of.
Why We Guarantee Our Work
We’ve spent more than
16 years building a reputation in the Florida Keys. That kind of longevity doesn’t happen by accident—it happens because clients know
we will make things right.
A Local Owner With Skin in the Game
As a locally owned company, we’re not hiding behind a corporate call center or a faceless app.
- Yvette and the leadership team live and work in the same communities we clean
- Our name and reputation are tied to
every home, rental, and business we service
- Word-of-mouth and repeat clients are the heart of our growth
Guaranteeing our work isn’t a marketing trick; it’s how we’ve kept trust with residents, snowbirds, hosts, and business owners from Key Largo to Marathon.
16+ Years of Reliability in the Keys
The Florida Keys present unique challenges—salt, humidity, last-minute bookings, storm seasons. Through all of it, our promise has remained:
- Show up when we say we will
- Deliver the standard we agreed on
- Take responsibility if something falls short
Our guarantee is simply our way of writing that promise down so you can feel confident booking with us for the first time.
How We Prevent Issues Before They Happen
Our satisfaction guarantee is there for you when something goes wrong—but our
quality control process is designed to keep those moments rare.
Supervisor Spot-Checks & Training
We use supervisor reviews and training to keep standards high:
- Periodic on-site inspections by supervisors or leads
- Ongoing training on our
Guest-Ready checklist and residential/commercial standards
- Coaching and feedback for team members based on real client input
We don’t assume that “no news is good news.” We actively look for ways to improve.
The Guest-Ready Checklist
For vacation rentals and turnover properties, we follow our Guest-Ready checklist, which covers:
- Key high-visibility areas: bathrooms, kitchens, entries, main living spaces
- Details guests always notice: linens, glass, floors, and smells
- Safety and basic condition checks, so you’re not surprised by a guest message
For residential and commercial clients, we maintain
customized cleaning plans that document your preferences and any special instructions. When everything is written down, it’s much easier to deliver consistency—and to see exactly where to improve if something was off.
Our “No-Hassle” Promise
A satisfaction guarantee is only as good as the experience of using it. We built ours to be as
low-friction and respectful as possible.
No Arguments, No Blame-Shifting
If you tell us something wasn’t done right:
- We listen first
- We assume you’re bringing it up in good faith
- We focus on solving the problem, not defending every detail of the visit
We may ask questions to understand what happened, but we won’t put you on trial over a dust line or a missed spot.
Clear Boundaries, Clear Protection
Our guarantee is designed for:
- Legitimate quality concerns about areas listed in your plan or our standard checklist
- Issues reported within the
24-hour window, when conditions still reflect the cleaning visit
It isn’t meant for wear-and-tear that occurs days later or new messes created after service—but when in doubt, we talk it through with you.
The point is to
keep your trust, not hide behind fine print.
Book With Confidence
Whether you’re a first-time client or you manage multiple properties, we want you to feel safe entering your card into HouseCall Pro or any booking system we use.
You’re not just buying a clean property—you’re buying the assurance that:
- If we miss something,
we come back
- If you’re not happy,
we listen and respond
If there’s a problem,
we work to restore your confidence
Book With Confidence
Whether you’re a first-time client or you manage multiple properties, we want you to feel safe entering your card into HouseCall Pro or any booking system we use.
You’re not just buying a clean property—you’re buying the assurance that:
- If we miss something,
we come back
- If you’re not happy,
we listen and respond
- If there’s a problem,
we work to restore your confidence
